Shipping policy

Thank you for shopping at DeciPay

We aim to make your experience seamless and enjoyable from start to finish, including the shipping process.

Processing Time

Once you place an order with DeciPay, we process and prepare your items as quickly as possible. 

Handling time: 1–3 business days
This includes preparing, packaging, and dispatching your order to the carrier

Shipping Time

Estimated delivery time: 3–7 business days (excluding processing time)

Total estimated delivery: 5–10 business days

In some cases, delays may occur due to factors beyond our control such as weather conditions, customs, or carrier delays.

If your order has not arrived within 10 days, please allow additional time (up to 15 days max)
If your order has not arrived after 25 days, you are eligible for a 100% refund

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your shipment and monitor its delivery status.

Shipping Methods

We use trusted shipping partners to ensure safe and reliable delivery.

Shipping methods may vary depending on the size, weight, and destination of your order.

Contact Information

If you have any questions or concerns about your order, feel free to contact us:

Email: info@decipay.store

Our support team will be happy to assist you.

Important Note

Shipping times may be affected by unforeseen circumstances such as:

Extreme weather conditions
Public holidays
Carrier delays

We will always do our best to keep you informed and resolve any issues as quickly as possible.

Thank you for choosing DeciPay
We appreciate your trust and look forward to serving you with high-quality products and excellent customer service.